“I get calls at 5am from Caregivers with all kinds of reasons for why they can’t come to work. I also get the calls from clients and family members when a caregiver just decides to not show up at all.”
Donna is the Office Manager for a medium sized home care agency in rural Ohio. She’s the one who deals with all the unplanned caregiver absences.
“I get two to three call-outs a week—sometimes more, sometimes less,” reports Donna. “Each time, it’s a mad scramble to figure out the replacement. Most of the time, it takes two to three hours to find a replacement and get them to the client’s location. Sometimes, there is no replacement available at all.”